Neon Syndicate Privacy Policy

1. Local game progress

The game does not require an Erwin Studio account. Company progress, crew, assignments, settings and game receipts are stored in the app’s storage on your device. The current game does not upload your company save to an Erwin Studio game server or provide cloud-save transfer between devices.

Clearing app storage or uninstalling can remove local progress and locally retained purchase receipts. Your device or operating system may manage its own backups. Restoring a store purchase does not restore company progress.

2. Optional purchases and purchase records

Optional one-time purchases use Google Play Billing through Unity In-App Purchasing. Google processes payment under its own terms. The game does not ask for or store your payment-card number or billing address.

The app handles store product identifiers, purchase status, transaction identifiers, purchase tokens and signed receipts to verify ownership, deliver purchases, prevent duplicate delivery and restore entitlements. Verified receipts and a record of delivered starter purchases are retained locally for those purposes.

The Neon Signature Pack restores its verified entitlement. City Starter delivers 1,000 CR once to the company receiving the purchase; restoring an already completed purchase does not grant the CR again. Refunds or revoked ownership can affect access when the store is refreshed.

3. Google Play and Unity services

Google and Unity process information needed to operate their services. Unity IAP 5.4 and later reports purchase events, including transaction information, app or installation/session identifiers and device details such as model, operating system, language and locale. Unity may derive an approximate country from the network address. These records support purchase processing, deduplication, security and revenue reporting.

Neon Syndicate does not enable an advertising SDK, request location permission, initialize Unity Authentication or set a player email address for purchases. Ads and analytics consent intents are denied in the game’s IAP integration. This does not stop purchase events required to operate Unity IAP; it must not be read as a promise that billing sends no data.

See Google’s Privacy Policy, Unity’s Game Player and App User Privacy Policy and Unity’s IAP privacy information for their processing, retention and privacy choices.

4. Support and tester feedback

If you email Erwin Studio or send test feedback, we receive the contact details and information you choose to include. We use it to answer you, investigate problems and improve the game. Do not send passwords, full purchase tokens, payment-card details or unrelated personal information. You can redact screenshots and logs before sharing them.

We retain support correspondence while needed to handle the request and related follow-up. Google Play also processes feedback, testing and store information under its own terms.

5. Your choices, access and deletion

You can play the free gameplay without buying either offer. You can remove local game data through Android app settings; doing so may permanently remove your progress. Contact us to request access to or deletion of information you supplied to Erwin Studio. We may need enough information to locate and verify the request.

For Unity IAP information processed on our behalf, contact us so we can route a verified request to Unity. Google or Unity may need to handle requests for records they control independently. Transaction records may need to be retained for fraud prevention, accounting or legal requirements. Removing local data does not erase a store transaction.

6. Security and international processing

Receipts are checked before entitlement or starter delivery. Store and service communications use their providers’ transport protections. Local save files are not an encrypted cloud backup, and no storage or transmission method provides absolute security. Google and Unity may process information in countries other than yours, as described in their policies.

7. This website and policy updates

This policy page is hosted on the Erwin Studio website. Website visits are separate from game activity; the website uses Google Analytics and its hosting provider may process technical request information. The game does not embed that website analytics script.

We will update this page and its effective date when the game’s data practices change. Any new collection requiring consent will need to be addressed before it is enabled.